How we handle enquiry information
Version 3.0 — last updated 22 October 2026.
Information we receive
When you submit a project brief, we receive the contact and project information you choose to provide. Please do not send confidential, sensitive or identity documents through the public form.
How the enquiry is processed
The hosting environment validates the brief, stores a restricted recovery record in Supabase, submits email-based enquiries to HubSpot for lead management, and attempts delivery to the dedicated business mailbox. This multi-channel design helps prevent a request from being lost if one channel fails.
Purpose and retention
We use the information to assess and respond to the enquiry, prevent abuse, manage follow-up and maintain a business record. Non-contracted enquiry data is reviewed and deleted or anonymised no later than 24 months after the last interaction unless law or an active claim requires longer retention.
Service providers and international processing
Necessary providers include Hostinger for hosting and email, Supabase in the Asia-Pacific (Seoul) region for restricted storage, and HubSpot in its EU data region for lead management. With your optional analytics consent, Google Analytics 4 and HubSpot analytics may process visit and device data through their service infrastructure. We limit the data to the stated purposes and assess applicable transfer safeguards.
Cookies and analytics
Essential technologies support security and page delivery. Google Analytics 4 and HubSpot analytics load only after explicit opt-in. You may choose Essential only or reopen Privacy settings at any time; rejection does not affect the enquiry form. We do not use advertising pixels or targeted-advertising cookies.
Your choices
You may request access, correction or deletion where applicable by emailing info@osoulhospitality.com. Requests are verified before action. External links and later secure workspaces have their own terms and controls.
International processing
Where a service could involve processing outside Saudi Arabia, we evaluate the applicable requirements and safeguards before using it.